Professional Chronology________________________________________

Project Manager                                                        Portland, OR

Portland Internetworks                                             July 2011 – Present

Responsible for managing IT and telecom projects.

1. •    Managed communication, scheduling, and project details on multiple simultaneous projects
   

2. •    Led project meetings and reviews
   

Operations Manager                                                   Portland, OR

Teak Systems Incorporated                                         April 2011- July 2011

Managed overseas developers and support staff.  Met with clients, designed software modules for developers to build, helped mentor support staff in working with customers.

1. •    Built the specification for a customer and third-party processor software link to help reconcile accounts
   

2. •    Redesigned documentation system for better process flow, resulting in less time spent looking for information
   

3. •    Coordinated with clients and their customers to improve data flow between them
   

IT Consultant                                                              Portland, OR

Portland Internetworks                                             Sept 2009 – April 2011

Performed expert-level support for environments including Dell servers, Cisco networking equipment, Microsoft and Mac operating systems.  Engineered systems designed for stability and uptime.  Worked directly with clients, managed accounts, and oversaw new client acquisition.

1. •    Designed and implemented new managed services offering, including automatic client monitoring and patching and other value-added services that brought in over $120,000 in annual recurring revenue, $35,000 in project revenue
   

2. •    Successfully engineered and managed projects for multiple server consolidation on virtualized SAN platforms
   

3. •    Managed customer relationships and accounts, helping maximize customer retention, satisfaction, and profitability
   

   

Evaluation & Visitor Studies Volunteer Coordinator    Portland, OR

Oregon Museum of Science and Industry                   Aug 2009 – July 2011

Volunteered with E&VS group to manage, recruit, motivate, and track volunteers, to devise data handoff techniques, and to help drive strategic change in volunteer resource utilization.

1. •    Enabled and drove shift in volunteer recruitment strategy to one with more emphasis on groups
   

Intermediate Project Technician                                   Portland, OR

PrO Unlimited                                                              Feb 2009 – Sep 2009

Worked in close collaboration with team to orchestrate PC refresh deployment project for over 2,500+ computers for Kaiser Permanente—entailed imaging, building, replacing, scheduling, deploying, and follow-up. Contributed toward opening of hospital wing—Sunnyside Medical Campus.

1. •    Facilitated scheduling to ensure seamless flow of project and work with team and cross-functional group of doctors, nurses, IT administrators, hospital administration, network groups, server group, and pharmacists to ensure minimal impact to core business
   

2. •    Ensured critical uptime during tech replacement, quickly responding to any issues or problems
   

IT Consultant                                                               Salem, OR

Northern Lights Theatre Pub                                        Nov 2008 – Feb 2008

Consulted with senior leadership to facilitate seamless integration of POS system with business needs. Conducted thorough evaluation of management and business issues, including cash flows, controls, reconciliations, inventory integration, sales, etc. to integrate system in compliance with business needs and to help management tailor and simplify product mix. Achieved deployment within three months.

1. •    System handled approx. $1 million (thousands of transactions) annually
   

2. •    Designed comprehensive SQL-based database to analyze kitchen food weights and costs
   

3. •    Consulted on operations management; facilitated streamlining of tasks, such as revising management reporting processes (using new system); saved several hours every week
   

4. •    Rehabilitated and deployed IBM POSitouch Point-of-Sale system saving approx. $20,000
   

Network Management Consultant                               Salem, OR

Peak Sun Silicon                                                         May 2008 – Oct 2008

Worked in close collaboration with VP, sales/marketing, to develop IT infrastructure (including LAN, WAN), standardize and purchase computers, recommend applications (based on business needs), evaluate building and facilities, design phone system, and setup inter-site communications.

1. •    Migrated accounting system to a more robust server environment allowing regular data backup
   

2. •    Conducted comprehensive needs analysis to design and execute LAN/WAN connection strategy. Installed and configured firewalls, wireless access points, switches, and routers
   

3. •    Spearheaded e-mail and calendaring service transition to Google Apps for Domains, generating annual savings of over $1,000 over existing system
   

Technology Management Intern                               Salem, OR

Oregon Department of Revenue                              May 2007 – Aug 2007

Collaborated with CIO on all aspects of IT strategic planning. Developed strategic plan focused that streamlined projects and business operations (without resource increase). Won competitive position.

1. •    Conducted financial analysis to evaluate cost-benefits associated with adopting wireless mobile PDAs. Secured buy-in and orchestrated plan through finalization and senior management approval—estimated to save $800,000 per year ($8,000 per person)
   

2. •    Coordinated stakeholder sessions with C-level executives to build acceptance for IT realignment
   

Network and System Administrator                             Portland, OR

Pacific Office Automation                                         Aug 2005 – Aug 2006

Administered Windows and Linux servers (including virtual servers using VMware). Handled networking for ten offices with 500 employees in four states. Facilitated migration to vmware based system.

•    Designed and maintained network systems using Cisco, HP, and SonicWall equipment

•    Generated $150,000+ in savings by installing and configuring network in new headquarters

1. •    Rebuilt WAN and data flow; accomplished project within strict timeline (0 network issues)
   

Business Services Support Analyst 2                             Portland, OR

Unisys                                                                         Aug 2001 – Aug 2005

Worked on a permanent on-site contract with the Bonneville Power Administration.  Developed applications, utilities, and maintenance scripts using Visual Basic, VBA, and VBscript to benefit team

•    Actively provided technical project management during agency-wide VPN rollout

•    Provided individual high-quality desktop support in a Windows 2000/XP domain to over 110 employee

1. •    Documented processes and technologies for use by both technical and non-technical people for use by both technical and non-technical people
   

LEADERSHIP AND PROFESSIONAL AFFILIATIONS__________________

Instructor - TEAM OREGON Motorcycle Safety Program (2007 – present)

Member - Project Management Institute (2008 – 2009)

Editor-in-Chief – Atkinson Management Today (2007 - 2008)

EDUCATION___________________________________________________

Master of Business Administration (MBA), 2008

Willamette University, Atkinson Graduate School of Management; With Honors

Bachelor of Science in Computer and Information Science, 2001

University of Oregon